Member help
How can we help?
Answers about logging in, booking and changing a trip. Still stuck? Contact support.
Logging in
How do I log in?
Use the Log in button at the top of any page and sign in with the email address you joined with.
I've forgotten my password.
Use the password reset link on the login page. A reset email goes to the address on your membership.
Booking
How do I compare a member rate with the public price?
Search the same property, dates and room on a public site, with taxes and fees included, and compare the totals. Check that the cancellation terms match too.
Are taxes and fees shown before I pay?
Yes. The total, with taxes and fees, is shown before you confirm a booking. Some resorts also charge fees at check-in, listed on the booking.
Where is my confirmation?
It is emailed to you as soon as the booking is made, and stays in your trips in the member site.
Changes and cancellations
Can I change or cancel a booking?
Each booking follows the hotel, resort, cruise line or airline's own terms. They are shown before you pay and in your confirmation.
A plan changed. What should I do first?
Open the booking in your member site to see its cancellation terms and deadlines, then make the change as early as you can.
Ready to look at dates?
Everything you book lives in your member site.